Simi Čekovská
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Complaints procedure

1. Introductory Provisions

This Complaints Procedure sets out the process for exercising rights arising from liability for defects in goods purchased through the online shop at simicekovska.com.

The Seller is:

MediaBrothers, s. r. o.
Registered office: Trnavská cesta 1937/5/8C, 821 08 Bratislava

Company ID No.: 51 876 655
Tax ID No.: 2120816170
VAT ID No.: SK2120816170

E-mail: info@simicekovska.com

Address for complaints:
MediaBrothers, s. r. o., Office 142, Vajnorská 142, 831 04 Bratislava

2. When Goods Are Considered Defective

Goods are considered defective in particular if:

  • they do not correspond to the description provided in the Online Shop
  • an incorrect product has been delivered
  • the product has been delivered damaged
  • the product has a manufacturing or material defect
  • the product does not have the characteristics stated or agreed upon

3. What Is Not Considered a Defect

The following are generally not considered defects:

  • slight colour variations caused by monitor or display settings
  • minor visual variations naturally resulting from the printing or production process
  • damage caused by improper use or storage
  • damage caused by incorrect washing or care of clothing
  • normal wear and tear
  • damage caused by improper handling after receipt of the goods

For prints, we recommend handling the product with care and avoiding exposure to moisture, direct sunlight or mechanical damage.

4. How to Make a Complaint

You may submit a complaint by e-mail to:
info@simicekovska.com

Please include the following information in your e-mail:

  • full name
  • order number
  • name of the product concerned
  • description of the defect
  • photographs documenting the defect, if possible
  • preferred method of resolution
  • contact details

If a physical inspection of the goods is required, we will provide you with further instructions for sending the goods to us.

The goods may be sent to:

MediaBrothers, s. r. o., Office 142, Vajnorská 142, 831 04 Bratislava

5. Confirmation of Receipt of the Complaint

Once we receive your complaint, we will confirm its receipt by e-mail.

The confirmation will include, in particular, the date on which the complaint was submitted, the product concerned, a description of the reported defect and the estimated period for resolving the complaint.

6. Time Limit for Resolving Complaints

We will resolve the complaint within a reasonable period, no later than 30 days from the date on which the defect was reported, unless a longer period is justified by objective circumstances beyond our control.

We will inform you of the outcome of the complaint by e-mail.

7. Methods of Resolving Complaints

If the complaint is accepted, it may be resolved in particular by:

  • repair, where possible and appropriate
  • replacement of the product, if available
  • delivery of a missing part
  • an appropriate reduction in the purchase price
  • refund of the purchase price paid

For limited editions, replacement with the same product may not be possible if the particular product or size is sold out. In such cases, we will agree on another appropriate solution, such as a refund of the purchase price.

If we reject the complaint, we will provide you with written reasons for our decision.

8. Costs Associated with Complaints

If the complaint is found to be justified, reasonable costs associated with the complaint shall be borne by the Seller.

If the complaint is rejected, the costs of sending the goods may remain the responsibility of the Buyer, where permitted by applicable law.

9. Damage to a Shipment Upon Delivery

If your shipment arrives damaged, we recommend that you:

  • take photographs of the outer packaging
  • take photographs of the internal packaging
  • take photographs of the damaged product
  • contact us as soon as possible at info@simicekovska.com

Where damage occurs during transportation, we will assess the situation individually and, where possible, resolve it together with the carrier.

Complaint form

Addressee:

MediaBrothers, s. r. o.
Office 142, Vajnorská 142
831 04 Bratislava
E-mail: info@simicekovska.com

Full name:

Address:

E-mail:

Order number:

Product name:

Date of delivery:

Description of the defect:

Photographic documentation attached: yes / no

Preferred method of resolving the complaint: repair / replacement / discount / refund / other

Bank account number, if required:

Date:

Signature, if the form is submitted in paper form: